Terms and Conditions
Man with Van East Barnet Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van East Barnet provides removal and related services within East Barnet and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
1.1 "Company" means Man with Van East Barnet, the provider of removal and associated services.
1.2 "Customer" means the person, firm or organisation who requests or purchases services from the Company.
1.3 "Services" means any removal, collection, delivery, loading, unloading, packing, or related services carried out by the Company.
1.4 "Goods" means all items of furniture, personal belongings, equipment, boxes or other property which are the subject of the Services.
1.5 "Service Area" means East Barnet and any additional locations within a reasonable distance as agreed with the Customer at the time of booking.
2. Scope of Services
2.1 The Company provides man and van services for domestic and commercial customers, including local removals, small moves, student moves, and light commercial transport within the Service Area and elsewhere in the UK as agreed.
2.2 The exact nature of the Services, including pick-up and drop-off addresses, number of operatives, vehicle size, and timing, will be agreed at the time of booking based on the information supplied by the Customer.
2.3 Any additional services requested on the day of the move, such as extra stops, additional loading or unloading, or extended hours, are subject to vehicle and staff availability and may incur further charges.
3. Booking Process
3.1 Bookings must be made directly with the Company. The Customer is responsible for providing accurate and complete information about the move, including addresses, access conditions, parking arrangements, the volume and nature of Goods, and any items requiring special handling.
3.2 The Company may provide an estimated quote based on the information provided. This quote is not binding if the information supplied by the Customer is incomplete, inaccurate, or changes after the quote is given.
3.3 A booking is not confirmed until the Customer has expressly accepted the quote and the Company has confirmed acceptance of the booking. The Company reserves the right to decline any booking at its discretion.
3.4 The Customer must inform the Company as soon as possible of any changes to the booking details. Changes may affect the price and the Company cannot guarantee availability for amended dates or times.
4. Pricing and Payment
4.1 Charges may be based on an hourly rate, a fixed fee, or a combination of both, as communicated to the Customer at the time of booking.
4.2 Unless otherwise agreed in writing, charges include the agreed labour, vehicle use, and mileage within the agreed route. Additional charges may apply for congestion, tolls, parking fees, waiting times, or unforeseen access issues.
4.3 The Company may require a deposit to secure a booking. Any deposit amount and due date will be notified to the Customer before the booking is confirmed.
4.4 Full payment is due on completion of the Services on the day of the move, unless otherwise agreed in advance. The Company accepts payment by methods agreed between the parties before the move.
4.5 If payment is not made when due, the Company reserves the right to charge interest on overdue amounts and may withhold delivery of Goods until full payment is received.
5. Cancellations and Amendments
5.1 The Customer may cancel or amend a booking by giving notice to the Company.
5.2 If the Customer cancels more than 7 days before the scheduled service date, any deposit may be refunded at the Company’s discretion, less any reasonable administrative costs.
5.3 If the Customer cancels between 7 days and 48 hours before the scheduled service date, the Company may retain part or all of the deposit to cover allocated resources and any lost business.
5.4 If the Customer cancels less than 48 hours before the scheduled service date, the Company reserves the right to charge up to 100 percent of the estimated cost.
5.5 If the Customer fails to be present at the agreed time and place without prior cancellation, the booking will be treated as a last-minute cancellation and charges may apply in full.
5.6 The Company will use reasonable efforts to accommodate amendments requested by the Customer, but changes to dates, times, or the scale of the job are subject to availability and may result in revised pricing.
5.7 The Company reserves the right to cancel or postpone a booking in the event of circumstances beyond its control, including but not limited to severe weather, vehicle breakdown, staff illness, or accidents. In such cases, the Company will aim to offer an alternative date or a refund of any deposit paid, but will not be liable for indirect or consequential losses arising from the cancellation.
6. Customer Responsibilities
6.1 The Customer is responsible for ensuring that:
a) All Goods are properly packed and secured, unless the Company has expressly agreed to provide packing services.
b) All items are ready for loading at the agreed time.
c) There is adequate access for the vehicle at all collection and delivery points, including suitable parking arrangements, permits where required, and clear pathways.
d) Fragile or high-value items are clearly identified and brought to the attention of the Company before loading.
6.2 The Customer must not ask the Company to move any items that are illegal, dangerous, hazardous, or prohibited, including but not limited to explosives, flammable substances, firearms, illegal drugs, live animals, or perishable food items that may spoil during transit.
6.3 The Customer must ensure that any appliances are disconnected, defrosted, drained and ready for transport. The Company is not responsible for dismantling or disconnecting appliances unless this has been expressly agreed as part of the Services.
7. Loading, Transport and Delivery
7.1 The Company will take reasonable care in handling, loading, securing and transporting the Goods.
7.2 The Customer or their representative must be present at the loading and unloading addresses to provide access, directions and instructions. If no authorised person is present, the Company may unload Goods at the nearest safe location or return them to its base at the Customer’s cost.
7.3 Unless explicitly agreed in writing, the Company is not responsible for dismantling or reassembling furniture, disconnecting or reconnecting appliances, or performing any work that may risk damage to property or fixtures.
7.4 Any estimated time of arrival or completion given by the Company is an estimate only and not a guarantee. The Company is not liable for delays caused by traffic, road closures, weather, or other circumstances beyond its reasonable control.
8. Waste and Disposal Regulations
8.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste disposal contractor and will only transport waste items by prior agreement and in compliance with relevant laws.
8.2 The Customer must clearly identify any items intended for disposal in advance of the move. The Company reserves the right to refuse to remove or transport any waste that is hazardous, restricted, or not suitable for carriage in a standard removal vehicle.
8.3 Where the Company agrees to take items for disposal or recycling, this may incur additional charges which will be confirmed with the Customer. The Customer remains responsible for ensuring that no prohibited or unlawfully disposed waste is included.
8.4 The Company will not be responsible for any penalties, fines or legal consequences arising from the Customer’s failure to comply with waste and environmental regulations, including misdescription or concealment of waste.
9. Exclusions and Limitations of Liability
9.1 The Company will exercise reasonable skill and care in providing the Services. However, the Company’s liability for loss of or damage to Goods is limited as set out in this section.
9.2 The Company will not be liable for:
a) Loss or damage arising from the Customer’s failure to pack Goods properly, unless packing services were provided by the Company.
b) Loss or damage to Goods that were already damaged or defective prior to collection.
d) Loss or damage caused by circumstances beyond the Company’s reasonable control, such as accidents, severe weather, road closures, delays, or acts of third parties.
9.3 The Customer is responsible for checking Goods at the time of delivery. Any visible loss or damage must be reported to the Company as soon as reasonably practicable and in any event within 48 hours of completion of the Services.
9.4 In the event that the Company is found liable for loss of or damage to Goods, the Company’s liability will be limited to the reasonable cost of repair or replacement of the affected items, taking into account their age, condition and market value, and shall not exceed a reasonable overall limit proportionate to the service fee.
9.5 The Company will not be liable for indirect, consequential or economic loss, including loss of profit, loss of business, loss of use, or emotional distress arising from loss of or damage to sentimental items.
9.6 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot legally be excluded under UK law.
10. Insurance
10.1 The Company maintains appropriate insurance cover for its vehicles and public liability as required by UK law.
10.2 The Customer is encouraged to ensure that they have adequate insurance in place for their Goods during removal and transit, particularly for high-value or fragile items. The Company’s standard liability limits may not provide full replacement value for all items.
11. Access, Property and Parking
11.1 The Customer is responsible for ensuring that suitable parking is available for the Company’s vehicle at both collection and delivery addresses. Any parking charges, fines or penalties incurred as a result of insufficient or restricted parking may be charged to the Customer.
11.2 The Customer must ensure that stairways, lifts, corridors and doorways are accessible and safe for moving Goods. The Company is not responsible for damage to property caused by moving large items through tight or restricted spaces where the Customer has requested that such attempts be made.
11.3 If access is significantly more difficult than described at the time of booking, or if additional floors, long carries, or dismantling are required, the Company may apply additional charges to reflect the extra time and labour required.
12. Delays and Waiting Time
12.1 The Customer must ensure that all Goods are ready for loading at the agreed start time. If the Company is delayed due to Goods not being ready, keys not available, or access not arranged, the Company may charge for waiting time at the agreed hourly rate.
12.2 The Company will not be responsible for delays caused by third parties, including landlords, estate agents, building managers or other contractors, and any resulting waiting time may be chargeable.
13. Complaints
13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.
13.2 Any complaint relating to loss or damage to Goods or property should be made in writing within a reasonable time, and in any event within 7 days of completion of the Services, providing full details and supporting evidence where available.
13.3 The Company will investigate complaints in good faith and seek a fair resolution in accordance with these Terms and Conditions and applicable law.
14. Data Protection
14.1 The Company will collect and use the Customer’s personal information only to the extent necessary to provide the Services, manage bookings, process payments, and communicate with the Customer.
14.2 The Company will take reasonable steps to keep personal data secure and will not sell or disclose it to third parties except where required for the performance of the Services or by law.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.
16.2 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.
16.3 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
16.4 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions or understandings.
